How do I change the name on an activated Profile?

Please note that a name cannot be altered once the Profile has begun or has been declared invalid. However, if the profile meets these conditions, please follow the following instructions to change the name:

• Login to your private client website
• Click on “Profiles in Progress”
• Click on the password of the assessment whose name you want to change
• On the activation screen, type the name of the new individual who will be taking the assessment, then click continue at the bottom
• On the verification screen, click again to re-activate the password